POLICY
Custom Rug Policy
60% deposit due to secure order DEPOSITS ARE NONREFUNDABLE IF RUG IS ALREADY IN PROGRESS
Turnaround time [subject to be done earlier]:
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Under 3.5 ft - 2/3 weeks
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3.5-4.5 ft - 3/4 weeks
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Above 4.5 ft - 4/6 weeks
RUSH ORDERS: $50 charge per sqft added to total
Prices are based on size, design, and complexity
DISCOUNTS ARE OFFERED IF YOU ORDER 3 OR MORE RUGS :)
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If you are located in ATL, I am willing to meet up.
Class Room Policy
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For regular tufting classes, the minimum age requirement is 13 years old.
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For classes involving CBD, the minimum age requirement is 21 years old.
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Please arrive 5-10 minutes early. Class will start promptly to maximize tufting time.
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If you are more than 30 minutes late, you will forfeit your class. No refunds.
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No extra guests are permitted in the space.
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If you need to reschedule, please contact us at tuftrugsatl@gmail.com
Privacy Policy
Tuft Rugs ATL is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Information We Collect
We may collect personal information including:
Name
Email address
Phone number
Shipping and billing address
Payment information
We collect this information when you make a purchase, contact us, or sign up for communications.
2. How We Use Your Information
We use the information to:
Fulfill orders and provide services
Communicate with you (including via SMS)
Send updates, promotions, or order notifications
Improve our website and customer experience
3. SMS and Phone Number Privacy
If you provide your phone number, it will be used strictly for order updates, customer service, or other service-related communication.
We do not sell, share, rent, or disclose your phone number to third parties for marketing purposes. You can opt out of receiving texts at any time by replying STOP.
4. Sharing of Information
We do not sell or trade your personal information. We may share information only with trusted service providers who assist in operating our website and fulfilling orders, and only under strict confidentiality agreements.
5. Data Security
We take reasonable steps to protect your information using encryption, secure servers, and restricted access.
6. Cookies
Our website may use cookies to enhance user experience and track analytics. You can control cookie preferences through your browser settings.
7. Your Rights
You may request access to your personal data, request corrections, or ask us to delete your data by contacting us.
8. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page.